Privacy policy & Terms and conditions

Privacy Policy of SVM Healthcare

At SVM Healthcare, we value and prioritize your privacy. This Privacy Policy outlines how we collect, use, protect, and share your information when you access our services, visit our website, or interact with us in any way. By using SVM Healthcare services, you agree to the terms in this policy.

  1. Information We Collect
  • Personal Information: Includes data like name, contact information (phone number, email address), demographic information, and payment details. We collect this directly when you register, book tests, or communicate with us.
  • Health Information: Includes data about the health conditions, medical history, and test results necessary for us to provide our laboratory services.
  • Usage Information: Information about your interactions with our website, such as IP address, browser type, and cookies, is collected to improve our online services.
  1. Purpose of Information Collection
  • Service Provision: We use your personal and health information to provide accurate laboratory test results, manage bookings, and facilitate report delivery.
  • Communication: We use your contact information to provide test updates, special offers, and health-related insights, only with your consent.
  • Improvement of Services: Usage data helps us enhance the user experience and maintain the quality of our online platforms.
  1. Data Security and Protection Measures
  • Data Encryption: All sensitive information, including health data, is encrypted during storage and transmission.
  • Access Control: Only authorized personnel have access to your data, ensuring confidentiality and security.
  • Routine Audits: Our data handling and security protocols undergo regular reviews and audits to comply with industry standards and best practices.
  1. Information Sharing and Disclosure
  • Third-Party Service Providers: We may share data with labs or medical professionals involved in processing your test results, under strict confidentiality agreements.
  • Legal Obligations: We may disclose your data if required by law, such as for compliance with government health regulations.
  • Business Transfers: In case of a merger, acquisition, or asset sale, user data may be transferred, with prior notice to affected clients.
  1. Data Retention
  • We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymize your data.
  1. User Rights
  • Access and Correction: You have the right to request access to and correction of your data. Requests can be made by contacting us at privacy@svmhealthcare.com.
  • Data Deletion: You can request the deletion of your data, subject to certain legal requirements or ongoing service needs.
  • Consent Withdrawal: You may withdraw your consent to use certain information at any time, although this may limit the services we can provide.
  1. Cookies and Tracking
  • Our website may use cookies to personalize your browsing experience and gather usage statistics. You can manage cookie preferences through your browser settings.
  1. Changes to this Privacy Policy
  • SVM Healthcare reserves the right to modify this Privacy Policy at any time. Any changes will be communicated via email and updated on our website.
  1. Contact Us

For any privacy-related queries or concerns, please contact us at:

  • Email: privacy@svmhealthcare.in
  • Address: [SVM Healthcare], Bengaluru, Karnataka

Copyright © [2024] SVM Healthcare. All rights reserved. Unauthorized reproduction, distribution, or use of this policy is strictly prohibited.

This policy covers the primary areas of data privacy for SVM Healthcare, emphasizing transparency, security, and compliance with applicable laws.

Terms and Conditions of SVM Healthcare

Welcome to SVM Healthcare. By accessing our website or using our services, you agree to these Terms and Conditions. Please review them carefully, as they govern your use of our services, your rights, and your responsibilities.

  1. Acceptance of Terms

By using SVM Healthcare’s services, you agree to be bound by these Terms and Conditions. If you do not agree, you should discontinue use immediately.

  1. Services Provided

SVM Healthcare offers laboratory testing services, including blood tests, COVID-19 tests, and other health screenings. Our services include sample collection, test processing, and result delivery. Specific tests and turnaround times may vary based on availability and demand.

  1. Medical Disclaimer
  • All test results are intended for informational purposes and are not a substitute for professional medical advice, diagnosis, or treatment.
  • Consult a healthcare provider for medical concerns, treatment, or interpretation of test results.
  • SVM Healthcare does not guarantee specific health outcomes or assume responsibility for the user’s health decisions based on test results.
  1. Appointments and Cancellations
  • Booking: Appointments can be scheduled online, via phone, or through authorized representatives. Confirmed appointments are necessary for home collection services.
  • Cancellation Policy: Clients may cancel appointments up to 24 hours before the scheduled collection time. Cancellations within 24 hours or no-shows may incur a fee.
  • Rescheduling: Rescheduling is subject to availability and may require additional notice.
  1. Pricing and Payment
  • Pricing: Test pricing is clearly stated at the time of booking. Prices are subject to change without prior notice, although SVM Healthcare will honor prices quoted at the time of confirmed booking.
  • Payment Terms: Payments are due in full at the time of booking or upon sample collection, as applicable.
  • Refunds: Refunds are only provided in cases of service cancellation by SVM Healthcare or significant errors in test delivery.
  1. Sample Collection and Testing
  • Collection Standards: All sample collections are conducted by trained professionals following proper safety protocols.
  • Sample Validity: Clients must follow preparation guidelines provided by SVM Healthcare. Improper preparation may affect sample quality and test results.
  • Testing: SVM Healthcare conducts tests in certified laboratories. However, tests may be outsourced to trusted third-party labs if necessary.
  1. Delivery of Results
  • Format and Medium: Test results are delivered electronically via email or WhatsApp as specified by the client.
  • Timing: SVM Healthcare strives to deliver results within the promised timeframe; however, delays may occur due to unforeseen circumstances.
  • Accuracy: SVM Healthcare ensures high standards of accuracy but cannot be held liable for any errors due to factors beyond its control.
  1. Privacy and Confidentiality
  • SVM Healthcare adheres to a strict privacy policy to protect personal data. All client data is handled confidentially, in compliance with applicable laws and best practices.
  • For more details on how we handle data, please review our Privacy Policy.
  1. Intellectual Property
  • All content, logos, and branding on the SVM Healthcare website and communications are protected by copyright laws. Unauthorized use, reproduction, or distribution of SVM Healthcare content is prohibited.
  • Any third-party materials used on the website are credited to their respective owners and may have their own copyright policies.
  1. Limitation of Liability
  • SVM Healthcare is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services or website.
  • While SVM Healthcare ensures compliance with industry standards, we cannot guarantee uninterrupted, error-free service due to technical or other unforeseen issues.
  1. Third-Party Links and Services
  • SVM Healthcare may include links to third-party sites for convenience. We are not responsible for content or practices of these external sites.
  • Clients using third-party services in conjunction with SVM Healthcare’s offerings do so at their own risk.
  1. Governing Law and Jurisdiction
  • These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
  1. Modifications to Terms
  • SVM Healthcare reserves the right to update these Terms and Conditions at any time without prior notice. Clients are encouraged to review these terms periodically.
  1. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact SVM Healthcare at:

  • Email: info@svmhealthcare.in
  • Phone: +91 8904445404

This Terms and Conditions document is designed to cover all areas of client interaction, including service expectations, rights, and limitations. You can tailor specific sections to reflect any additional policies unique to SVM Healthcare.